Archive for January, 2010

Jan 28 2010

Mobile Advertising – Is Mobile Marketing in New Zealand Worth the Effort?

Published by Simon under Mobile Marketing

Mobile Internet usage is ‘the next big thing’ in online, with the iPhone and platforms like Google Android really starting to take off.

Having the power to browse the web, look up maps and do pre-purchase research “on the go” from practically anywhere, is a powerful concept. (And don’t forget that your phone can be used to make phone calls, too!)

Obviously, big players in the online marketing space are looking to make the most of this. Here is an example of a Google AdWords Ad appearing on a Nexus One:

Mobile Marketing using AdWords - Example Ad appearing on a Nexus One Device

Google has allowed targeting of mobile device users for some time on the AdWords platform, but this month has stepped up the targeting options.

Mobile Device Targeting

Earlier in January Google announced that they would now be allowing advertisers to specify what phones and networks they would like to target. The new AdWords device targeting options are shown in the screenshot below:

AdWords Mobile Advertising Targeting Options

Phone types are limited to either Android, iPhone or Palm’s WebOS devices (despite the fact that Symbian and Windows Mobile users still have some of the highest ad click through rates based on recent studies in the US).

Google has not bothered to separate out between Vodafone and Telecom here as yet. (Australia is showing different network targeting options, so we imagine it is just a matter of time before they provide New Zealand specific targeting functionality.)

Click-to-Call Mobile Marketing

Based on geo-targeting, if your business phone number is located in a similar area to the mobile users location at the time of the search, your mobile ads will give the user the option to call your business. This will cost you the same as a click would, but instead of sending users to your website it sends a lead right to your phone. We will be interested to see what click through rates these are able to generate.

Mobile Usage in New Zealand

So with these new options, is it worth trying out mobile advertising in New Zealand? First Rate has carried out some brief research on aggregated statistics which has produced some interesting results.

• New Zealand “Information” websites sites generally appear to attract the most traffic from mobile devices, between 1% and 2%.
• By comparison, New Zealand “Retail/Service” websites are struggling to attract even 1% traffic from mobile devices.
• Data from this aggregated pool of websites further showed that as little as 0.5% of total Adwords originate from mobile devices.

With percentage figures this tiny, mobile advertising is not exactly going to be focus of your next large scale campaign, is it?

But why not start trialling now for when the inevitable growth does arrive here in New Zealand? We certainly think mobile marketing is important and on this basis all First Rate consultants consider this channel when devising a client’s Adwords strategy.

In-App Mobile Advertising

Let’s not forget about other forms of mobile advertising. In-app advertising, for example, is becoming a popular way of generating an income for both the Apple and Android app markets.

We are starting to see more interesting ads appearing in this area overseas, with advertisers making the most of these devices.

A great example is the following iPhone music video ad, which enables the user to interact with a music video for the new Vampire Weekend album.

We can’t help but think that the reason the uptake levels are still so low is due to the cost of having one of these high end devices: Both the outright purchase cost, as well as the ongoing data charges. Both of these are very high in New Zealand, especially when compared to other countries.

Conclusion

Google are putting a lot of time and money into developing this market, and with good reason!

Search is still one of the most used functions on these phones, and in 2011 Google see mobile search volume surpassing that of desktop levels in 2007.

The purchase of AdMob, the new targeting options and even the release of “The Google Phone” (the Nexus One) and the Android operating system itself, these are all indicators that Google knows exactly just how important this market is going to be.

We would also be willing to bet Google are only just getting their head around how different the mobile user is to their desktop-bound relative, so we can’t wait to see what happens when they really start to get good at targeting this new breed of user. Google Analytics is, once again, your best friend!

Mobile Advertising is obviously an area where First Rate is going to be keeping a close eye on. We have already started trialling some campaigns in this space – If you are interested in targeting mobile users cost effectively, then make sure you contact us.

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Jan 21 2010

5 Tips on Maximising Business Performance from Marketing Consultants

Published by Rendy under Online Strategy

Businesses engage a variety of professional consultants to improve their company’s performance: Online marketing consultants, general marketing consultants, management consultants and PR consultants.

Yet many companies fail to get the best value from the relationship and some may even consider it a costly exercise, instead of an investment. That should not be so.

Continue Reading »

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Jan 14 2010

Google Analytics Intelligence and Analytics Annotations

Published by Mike under Google Analytics

Google Analytics is a comprehensive website tracking and analysis tool provided by Google. There are a number of other tools out there that can provide similar information about your website visitors, some are free and some you have to pay for, but more and more website owners are choosing to use Google Analytics because it is free, easy to use, and it provides all of the information that most webmasters could ever need.

Plus they keep making it better and better. Have a look at this blog post from the Google Analytics team that lists the changes they made during 2009.

Here I just wanted to discuss two of the new features that have been added recently.

Analytics Intelligence

Google Analytics Intelligence is a new beta feature that can be used to automatically alert you of any significant changes in visitor behaviour, so that you can focus your analysis on understanding the causes behind these changes and making informed strategic decisions around future changes.

Google Analytics Intelligence

For example, say you have just launched a new TV ad that directs viewers to your website. You might reasonably expect Analytics Intelligence to alert you to an increase in both Visits and Pageviews, but a wealth of other useful information may also be uncovered, i.e. if you see a large increase in Bounce Rate and drop in Average Time on Site, this might indicate that many of these new visitors aren’t finding what they expected to see on your website.

Armed with this information you might choose to make some changes to your website landing page so that it better fits the expectations of visitors who have just seen your TVC.

Analytics Intelligence will automatically look for a wide range of traffic pattern changes, but if there is something specific that you want to watch out for, you can also create your own custom alerts.

Annotations

Annotations allows Google Analytics users to write (campaign-specific) notes directly on the over-time graph, which makes data analysis much easier later on.

Google Analytics Annotations

For example you could embed notes such as:

Notes added directly into the Analytics data allows you to gain more meaningful insights from the Analytics reports, and helps you understand the reasons behind the peaks and troughs in visitor usage or sales patterns much more easily.

Annotations were announced in December 2009 and are being gradually rolled out to Google Analytics user accounts, so if you can’t see this feature in your account yet, don’t worry it should be available soon.

How Can First Rate Help?

First Rate is the first Trans-Tasman Google Analytics Qualified Company (GAAC) and has a team of Google qualified consultants who are experts in installing, configuring and analysing the data provided by Google Analytics. Contact us, we are ready to help.

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Jan 07 2010

Return on Investment from Google Marketing

Published by Alexey under Search Engine Marketing

If you are a marketing professional, chances are you’ve heard the claim before: “Search Engine Marketing is the new ‘new’ thing”.

But what makes search that good? What’s the catch..? And what if your business is mainly offline?

“Google Marketing” – What’s the ROI?

Quite simply, search engine marketing gets a better return on investment than any other form of marketing. There is no catch.

Why does marketing your website on Google, Bing and Yahoo get a higher ROI versus marketing in traditional media..?

The answer lies in the age-old adage about 50% of marketing going to waste (“we just don’t know which 50%”). The fact that this aphorism remains in-use is no longer funny. Tools exist today to minimise marketing budget waste through accurate, mature, scalable targeting. Search engine marketing software and analytics is the epitome of these tools.

Pre-qualified impressions and leads

Search marketing; both paid ads and Search Engine Optimisation (SEO), is like “making a coke machine spring up in front of a thirsty person”. Because your ads and website are shown to people searching for your products and services, all ad impressions are pre-qualified to people who are most likely to convert. Search marketing – referred to simply as “Google Marketing” by some people these days – produces highly qualified leads and thus minimises your spend on irrelevant clicks automatically.

Accountability through direct tracking and measurement

Have you ever had to justify advertising spend to your CEO/CFO? What was the look on their face when you explained that the marketing response survey is based on statistically questionable extrapolations of estimates of opinions? (- Say what..?)

Wouldn’t you rather prefer the ability to show them real data instead, data that is clear and actionable?

Data from search marketing campaigns can show you:

  • How many people searched for your products and services
  • What your most popular products are
  • Conversion rates by customer location and segment
  • Ideas for new products by identifying gaps in your product line where demand exists

The technology to track each search impression, click, and conversion exists right now.

What if you are mainly an offline business?

Google marketing helps offline businesses too – here’s how:

Searchers spend more

A joint Comscore and Procter & Gamble study found that consumers who search for a product online spend on average 20% more in store.

Google marketing can produce an offline return on investment (ROI) from online search

Search builds brand awareness and brand preference

The effectiveness of Search for direct-response advertising is well documented. However, the effect on brand awareness and brand preference is only now being fully understood. What happens in the mind of the consumer when they see your brand appear in the search results?

Metrixlab, Google and Twist came together with Heineken Netherlands to answer this question definitively. They conducted a study to find the effect of Search on branding and found that:

  • A Search impression alone creates 23% more brand preference for Heineken than the whole Heineken campaign without search. A search click creates 69% more brand preference.
  • The addition of Search to TV increased the overall branding effect by 1.5 times, illustrating the synergistic effects of Search and TV.
  • Search proved to be 53% more cost efficient than TV in creating Top-of-Mind Awareness.

Search advertising drives customers into stores

It is well known that consumers are likely to research products online before buying offline. This behaviour is known as “ROBO” or “Research Online, Buy Offline”. 87% of consumers ROBO, according to a report by BIGresearch.
The effects or ROBO were studied in an eMarketer report “Multi-Channel Retailing”, which concluded: “For every $1 in online sales, the Internet influenced $3.45 in store sales”. What’s more, according to a Jupiter Research report, by 2011 40% of all retail sales are expected to be driven directly by online research.

Take a look at our blog post on New Zealand Retailers, the presentation available for download further explores the role of online search, offline purchases, as well as using Google Analytics for measurement.

So, can you afford not to be represented in a medium that is 53% more cost efficient than TV in creating brand awareness, brings customers that spend on average 20% more, and is projected to drive 40% of all retail sales by next year…?

First Rate can make it happen

First Rate is New Zealand’s leading search engine marketing and search engine optimisation consultancy. In the last 10 years we have developed a methodology that enables us to consistently achieve measurable results in ranking websites on Google, Yahoo and Bing to produce a high marketing ROI. We have worked with over half of NZ’s top 50 websites and 8 of the top 10.

In 2010 search is no longer the new ‘new’ thing, but the tried and tested tool for 21st Century marketers. It’s an absolute must.

Can you afford to forego the benefits of search engine marketing? Contact us today.

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